Return Policy

Return Policy Crewgem

At CrewGem, we want you to feel confident with your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. After 30 days, we are unable to offer returns or exchanges.

1. Eligibility for Return

To qualify for a return:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • The item must be in a resalable condition

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable software or digital products

  • Certain personal care or hygiene items (if applicable)

  • Custom or personalized products (if applicable)

3. Proof of Purchase

A receipt or proof of purchase is required to process any return.
Please do not send your item back to the manufacturer.

4. Partial Refunds (if applicable)

Partial refunds may be granted in cases such as:

  • Items showing signs of use

  • Items not in original condition, damaged, or missing parts not due to our error

  • Items returned after the 30-day period

5. Refunds (if applicable)

Once your return is received and inspected, we will notify you via email.

If approved:

  • Your refund will be processed to your original payment method

  • Processing time may vary depending on your payment provider

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card provider (processing time may vary)

  • Contact your bank

If the issue persists, contact us at:
📧 creewgem@gmail.com

7. Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable unless required by applicable law.

8. Exchanges (if applicable)

We only replace items if they are defective or damaged.

To request an exchange, contact us at:
📧 creewgem@gmail.com

9. Gifts

If the item was marked as a gift:

  • You will receive a gift credit once the return is processed

If not marked as a gift:

  • The refund will be sent to the original purchaser

10. Return Shipping

To return your product, contact us for return instructions.

Customers are responsible for return shipping costs.
Shipping costs are non-refundable.

If applicable, return shipping may be deducted from your refund.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

11. Contact Information

If you have any questions about returns, contact us:

Email: creewgem@gmail.com
Address: Carrer Closa Nova, 48
43761 La Pobla de Montornès
Tarragona, Spain

CrewGem is committed to providing a simple, transparent, and reliable return process.